Typically, all orders ship within an estimated 10 business days from date of purchase, however this is an approximate time frame and can vary. If you need your order by a certain date we encourage you purchase a rush listing.
We cannot change shipping addresses after order is placed so please make sure it is correct when ordering. If package is returned to us due to incorrect shipping address, customer is responsible for all shipping charges.
You will receive a shipping notification as well as tracking # when your item ships. Please allow up to 24 hours for this to update in the USPS system before contacting us in regards to tracking. All of our orders are shipped via USPS Priority Mail.
If any item is damaged during shipping, we will replace the product.. However, you will need to contact me within 48 hours after the product has arrived at your doorstep. We will need photos of the damage to the box and product.
We do require incorrect/damaged item be returned to us before replacement is sent. If error is on our shop's end we will provide return shipping label. Please allow up to 2 weeks for replacement item to be received.
No refunds are permitted since all items are custom made.